YAZBUKEY LEGAL INFORMATION AND PRIVACY POLICY

 

At Yazbukey we are committed to protecting and respecting your privacy. This notice describes what personal data we collect, how we will use that data and how we keep your data safe. For additional information on how we use cookies please refer to our Cookie Policy. For all other information regarding our services, please refer to our Terms & Conditions.

 

If you have a question that is not answered here, or if you would like more information about how we collect, use and store your personal data, you can contact us at any time by emailing eshop@yazbukey.com .  In this Privacy Policy we will cover:

– Who is the data controller?

– What personal data do we collect?

– How do we use this personal data?

– What is our legal basis for processing your personal data?

– Who will process your data?

– Do we transfer your personal data outside of the EU?

– How long do we keep your personal data?

– Your rights

– Security measures

– Complaints

– Changes to this notice

– Legislative reference and useful links

 

  1. Who is the data controller?

Your personal data will be processed by Yazbukey, as the data controllers. Yazbukey servers are based in France, managed by OVH. Editing Director: Yazbuke Kurhan

Under the data protection law, the data controller is responsible for ensuring that your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected.

Yazbukey website is owned and run by Yazbukey . For the purpose of the Data Protection Act 2018 and the General Data Protection Regulation 2016 (the Law), the data controllers for any personal data we hold about you are Yazbukey, 61 rue Reaumur, 75002 Paris, France. Yazbukey (referred to here as “we”, “our”, “us”) is the Service provider. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.

Should you have any queries about our use of your personal data, please email eshop@yazbukey.com .

 

  1. What personal data do we collect and how do we use it?

 

We collect your personal data when you place an order, call our Customer Care team, sign up for our marketing communications, browse our website or use the other services offered by our website ( www.yazbukey.com ). The data we collect includes details you provide to us, such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:

– Take your orders, process your payments and deliver the items you have purchased; If you register for a Yazbukey account, we collect your name, email address, password, country and additional data regarding your favourite designers and your marketing preferences.

– Provide any additional services you have requested, such as our marketing communications; to send you adequate and made to measure newsletters and informations

– Give you access to services reserved for registered users, such as Wish Lists and product alerts;

– Provide you with help and assistance via our Customer Care team; When you contact our Customer Care team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries; also, your call will be recorded for training and fraud prevention purposes.

– Personalize your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer;

 

When you use the App version of our website, we will ask for your consent to collect personal data from you in order to send you brief messages, “push notifications” about products and services that we believe may be of interest to you. With your consent, we will also collect data regarding your use of the App and your IP address, in order to improve our service to you. You can disable push notification at any time by updating the App settings in your mobile device.

 

  1. – What is our legal basis for processing your personal data?

 

Under the Law, we must have a valid legal basis to process your data. In most instances, we will process your data because we have a contract with you e.g. to deliver your purchases, or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at any time. There are four valid reasons for our use of your

personal data:

– Most of the data we collect from you is necessary to allow us to fulfil our contract with you or to enter into a contract with you e.g. you provide a billing address and email address when your purchase an item from www.yazbukey.com so that we can process your payment and send you your order confirmation.

– In certain circumstances we will ask for your permission or consent to use your personal data e.g. if we would like to send you marketing information about items we believe may be of interest to you via email. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.

– We may also have a legitimate interest in using your personal data e.g. to ensure that the content of our website is presented to you and your device as effectively as possible, or to ensure that our marketing communications are relevant to your interests. If this is our reason for using your data, we must make sure that our interests do not override yours and you are entitled to object to this use of your data.

– Lastly, we may be required to use your data to meet a legal obligation or to protect your interests e.g. we may exchange data with other specialist organisations for the purposes of fraud detection and credit risk reduction and we will retain financial data long term to meet our statutory obligations.

 

  1. Who will process your data?

 

Your personal data will be processed by the internal staff of Yazbukey who have been specifically trained and authorised for this processing. In carrying out the processing, the data may also be transmitted to companies belonging to Yazbukey, to which Yazbukey belongs.

 

We may also transfer your personal data to a buyer or potential buyer in the event that our assets are acquired by another organisation. The purchaser will be required by law to use your personal data only as described in this Privacy Policy

 

We may also retain the services of external suppliers to help meet our business needs and may share your data with these suppliers. These suppliers have been selected after a rigorous evaluation process and chosen for their security, reliability and competence. They will process your data only under our instructions. Some of these suppliers may be based in non-EU countries. Where this is the case, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law. he third parties in question belong to the following categories: banking operators, internet providers, companies specialising in IT and telematics services; couriers; companies that carry out marketing activities, including social media organisations; companies specialising in market research and data processing; companies offering contact centre services; companies providing publishing and distribution services.

 

Under some circumstances we may be required to disclose or share your data without your consent, for example if we are required by the police, the courts or for other legal reasons. Your data may be transmitted to the police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention of and protection from threats to public security, to allow Yazbukey to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

 

 

– Data transfer outside the European Union:

Some of the third parties listed in the previous paragraph ‘Who will process your data?’ may be located in countries outside the European Union that nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission ( https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en ). The transfer of your personal data to countries that do not belong to the European Union and that have not been assessed as offering adequate levels of protection will be performed only:

  1. after the completion between Yazbukey and said parties of specific agreements containing safeguard clauses and appropriate guarantees for the protection of your personal data (known as “standard contractual clauses” and approved by the European Commission), or
  2. if the transfer is necessary for the completion and execution of a contract between you and Yazbukey (for the purchase of goods offered on our website, for registration on the website or use of services on the website), or

III. for the management of your requests.

 

  1. How long do we keep your data?

 

We keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will vary according to the reason for processing your personal data. After this period, your data will be

permanently erased or otherwise irreversibly rendered anonymous. Your personal data are retained in accordance with the following criteria: When you have purchased goods from www.yazbukey.com , we will retain the billing data until the end of the relevant accounting period, normally seven years from the billing date; When you make a payment, we will retain your payment details up to the certification of the payment and the completion of the relevant administrative-accounting formalities regarding your right of withdrawal and the terms applied for the disputing of the payment;

 

When you provide us with personal data in order to use the services of www.yazbukey.com , such as marketing communications, we will keep your data for this purpose until the termination of the service or until you cancel your

subscription to the service; When you give us your consent to send you marketing communications, you can withdraw your consent at any time. We will consider your consent to be current for five years from your last interaction with any email that we send you, with our App or with www.yazbukey.com In any case, we will reduce the number of marketing contacts after six months if you don’t interact with us; When we use your personal data and browsing history to analyse your behaviour in order to customise the website and to show you personalized sales offers, we will keep the data for analytical purposes until you ask us to delete it; When we use personal data for market research and satisfaction surveys, we will keep the data until you ask us to stop.

When you contact our Customer Care team, we will keep any additional personal data you provide that is specific to your inquiry for as long as you remain an active customer of www.yazbukey.com . When you contact our Customer Care team, we will keep the call recording for six months. Credit card details are not recorded as part of the call.

 

We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer. The retention period varies depending on the purpose of the processing. For example, the data collected during your purchase of goods on www.yazbukey.com are retained in accordance with local tax law, while those data used to send you our marketing communications are retained until you ask to be unsubscribed.

 

  1. How do we use the personal data we collect?

We collect and process your personal data for the following purposes:

 

  1. When you purchase a product from www.yazbukey.com we ask you for the personal data necessary to allow us to fulfil our contract with you including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return.

In such case:

  1. The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible to finalise or execute the contract and your requests. This means that while you will continue to be able to browse www.yazbukey.com , you will not be able to purchase products and you will not be able to use the services of our website such as the Wish List.
  2. When you make a purchase at www.yazbukey.com , we are required to process your personal data to meet our legal obligations in accordance with the tax provisions and other statutory rules which apply. You are free to decide whether or not to purchase from us, but if you do make a purchase this use of your data will be necessary to meet our legal obligations.
  3. When you make a purchase at www.yazbukey.com , we will use some of your personal data to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and

prosecute any fraudulent activity.- When you visit www.yazbukey.com , we will collect the minimum personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag.

 

  1. When you visit www.yazbukey.com , we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

In such case, our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.

 

iii. We also collect data about your use of www.yazbukey.com by using cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy.

In such case, our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.

 

  1. When you register on www.yazbukey.com , we will collect the data necessary to ensure that we can recognise you on return visits and provide you with the services registration offers, such as creating a Wish List or subscribing to emails about your favorite designers. If you would prefer not to continue receiving these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.

In such case, you have given your consent to our use of cookies via the cookie banner that appears on the website. You can choose which cookies to accept via our Cookie Policy. Some cookies are necessary for our legitimate interest in ensuring that the service we provide to you is administered correctly e.g. retaining items in your shopping bag.

 

  1. When you sign up for our marketing communications, we will ask you for your email address. If you would prefer not to receive these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.

In such case: The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data or not, but in the absence of the requested data it will not be possible

to finalize or execute the contract and your requests. This means that while you will continue to be able to browse www.yazbukey.com , you will not be able to use the services of our website such as the Wish List or alerts about deliveries from your favorite designers

 

  1. If you have purchased from www.yazbukey.com , we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you. This contact will normally be via email, but in certain circumstances we may contact you via other methods e.g. we may call you if an item we know you have been eager to purchase comes back into stock. If you would prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link on the bottom of the email, or update your contact preferences on www.yazbukey.com or by contacting our Customer Care team.

In such case, our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.

 

vii. We analyze contact data, purchase history, web browsing data and lifestyle data to tailor our marketing communications, web site presentation and internet advertising to meet your preferences. For example, if you have been browsing or have previously purchased a particular shoe designer, we may send you an email to tell you that these are now on sale or display similar products to you as part of our internet advertising.

In such case, our use of your data is necessary for our legitimate interest in ensuring that the service we provide to you is managed correctly.

 

viii. When you contact our Customer Care team, we will use the personal data you provide and that we have collected to respond to your requests for help or information.

In such case, the provision of your personal data for the activities is a contractual obligation. You a free to communicate your data or not, but absence of the requested data it will not be possible to finalise or execute the contract your requests.

 

  1. When you use the App version of our website, we will collect data regarding your use of the App and your IP address, in order to send you push notifications about products and services that we believe may be of interest to you.

When you call our Customer Care team, your call will be recorded for training and fraud prevention purposes.

In such case, our use of your data is necessary for our legitimate interest in ensuring that our employees receive adequate training and for fraud prevention.

 

 

  1. We will use the contact information that you provide to deliver service messages such as any change to our Terms and Conditions or Privacy Policy, delivery updates or other non-marketing communications.

In such case, our use of your data is necessary for our legitimate interest in ensuring that you receive information relating to our contract with you.

 

  1. What are your rights regarding your personal data?

 

Under the Law, you have the right to:

–  Request a copy of the data that we hold about you (and we will provide this to you free of charge

once we have confirmed your identity).

– Know what personal data of yours we are processing, where that data came from and how we are using that data;

–  Ask us to update, correct or supplement the data we hold about you;

– Withdraw consent for processing for a specified purpose;

– Ask us to delete or erase your data from our systems;

– Limit or oppose our processing of your data;

– Ask us to supply the personal data we hold about you in an easy readable electronic format, or transfer that data direct to a third party nominated by you.

 

You can exercise these rights at any time by emailing eshop@yazbukey.com .  If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection in your jurisdiction. In the France, the complaint should be presented to the Information Commissioner’s Office (https://www.cnil.fr/). This Privacy Policy may undergo changes and additions from time to time. Where possible we will inform you of any changes, but please check the contents periodically. The date of issue and version number are shown at the beginning of the notice.